Before you return a Beautiart product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. Natural stones & pearls are always different from each other. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with.
4 STEPS TO MAKING A RETURN
- . Please inform us within 3 days of receipt of order. You must email customercare@beautiart.in to notify us
- Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Beautiart QC team to decide whether product is approved for return.
- Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.
We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.
Refunds
REFUNDS WILL BE DONE IN FOLLOWING CASES:
- Packages lost in transit.
- In case Beautiart is unable to provide you with a replacement.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- After failed delivery attempts by our courier agencies.
- Package refused by the recipient.
- Products returned in a used or damaged condition.
- Minor color and design variations, all products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
Need help?
Contact us at customercare@beautiart-jewellery.com for questions related to refunds and returns.